EASYGLIDE RETURNS POLICY If you are not completely satisfied with your purchase, simply return the item(s) to us in there original condition
*within 14 days of receipt. We will issue a refund upon receipt and examination. Items should wherever possible
be returned in there original (or similarly robust) packaging with a completed Returns Form.If you require a
different item you will need to place a new order online and return the original item for a refund.
If you require a different size or colour of the same item, please return the item including a completed Returns
Form requesting the different size/colour/item and we'll do our best to get one out to you upon receipt. If the
new size/ colour /item is unavailable we will refund you. Return postage charges are non-refundable unless your
order was faulty or incorrect
Please return items to
EASYGLIDE LTD ,UNIT 11, FALCON BUSINESS CENTER, HAWKINS LANE, BURTON ON TRENT DE14 1SG
International returns please note: If you are returning anything to us from outside the EU you must complete
a customs declaration correctly indicating that the package contains “returned goods” or similar. If your parcel
is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you.
Under no circumstances will we pay customs duty in order to receive items back.
Faulty or incorrect items sent from outside the uk: If you think the item you received is faulty or incorrect, please contact our customer service team by email at
info@easyglidegaragedoors.co.uk or by phone on +44(0)1283 480505 to book in the faulty/incorrect return. We
will then advise and assist you with the return. Please include as many details as possible about the fault.
Please allow 7-10 working days from receipt of a return for us to process a refund or exchange. Once a refund
is processed you will receive a confirmation email (please provide and email address on the returns form). After
receiving the confirmation email.
please allow a further 5-10 working days for the refund to clear into your account. This time frame is dictated
by your bank or card issuer and is outside of our control.Your refund will be credited to the same card or payment
method with which you made your original purchase.If for any reason this is not possible, (e.g. the card has expired)
Part of order missing Regrettably mistakes can happen. If you have received your order and an item is missing, please first check
your dispatch note for any indication that the item is being dispatched separately. If the item is not included
on the dispatch note, it will be arriving separately. If the item is listed but not present, please email
info@easyglidegaragedoors.co.uk quoting your order number and stating the missing item and we will investigate the matter further
Return postage If you are returning a non-faulty item, then the cost of returning the item to us is your responsibility. Please
note the item is your responsibility until it reaches us; for your own protection, we recommend that you send
the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post